UPDATED RETURN POLICY 2023
Sancho & Lola’s Closet is a small boutique brand that provides the highest quality products at the lowest possible prices, and. all purchases support rescues and shelters.
We hope that your pups love the treats you bought them from Sancho & Lola’s Closet. But if for any reason you are not 100% satisfied with your purchase, please contact us within 30 days. At this time, we accept unopened packages that are intact.
The return policy has been enacted to protect our customers dogs and our employees from contamination and the virus.
For returns please Contact Customer Service first.
Email us at Support@sanchoandlola.com and we will get back to you usually the same business day or the following one.
Satisfaction Guarantee. Our return policy offers a full refund of the product price (Excluding Shipping) or exchange if you are unsatisfied for any reason which applies to original, unopened packages.
100% Quality Guarantee. Sancho & Lola’s Closet will accept returns for products including those that have been opened, if there is a quality issue with a product we will reimburse you or offer you an equivalent exchange for the product and shipping costs.
Refund/Exchange If a refund or exchange is approved based on a Quality Control Issue a postage-paid return label will be emailed to you. If you would like to return an Unopened package for any other reason you will be be responsible for the return postage. Once we receive your returned box we will process your exchange or refund. For refunds or store credits we will process it within 1 working day of us receiving your return. For the refund to show up on your payment method it usually takes 2-3 working days. We do not refund shipping costs.
Sancho and Lola's Closet has the right to amend the Return Policy any time